Language skill is an important 1 for cabin attendants. There is no doubt that a good command of language will ensure a trouble free 2 f or all the passengers. Difficulties can arise if cabin attendants are not able to communicate with the 3 . When cabin attendants communicate with passengers, they should face them as they speak. This not only conveys respect, but also makes it easier for the listener to follow what is being said. If the cabin attendants find it difficult to follow the passengers’ speech, they must be 4 , ask for repetition and if necessary, use their imagination to anticipate what the passengers wish to say. When speaking to the passengers, cabin attendants are advised to use simple words, to speak slowly and clearly and at normal volume to avoid 5 . Furthermore, the cabin attendants should avoid airline jargon. If a cabin attendant speaks quickly and uses idiomatic phrases, slang and a strong regional accent unfamiliar to the passengers, there is a risk that the passengers will not understand.