【单选题】Task 20 When calling a guest, it is also important to introduce yourself and give the reason for the call. For example: “Good afternoon, Mr. Wilson. This is Grey at the front desk. I’m calling to foll...
【简答题】The first face-to-fact impression any guest will have with the hotel is with the front desk staff during guest registration and check-in. it is here that the guests will register and be assigned the ...