I: Can you give us some examples of businesses which were helped through good planning? TG: Small and medium-sized businesses – SMEs as they're often called in the trade – um, those that grow fast and profitably always have good business plans and also good business-planning processes. And this has been correctly identified as one of their critical success factors. And the best, and the best SMEs involve all people in the creation of their plans to ensure ownership. There's no point in simply imposing a plan and then asking people to follow it slavishly. The worst employees will, the best ones won't. The best companies communicate them all to their staff. Everyone needs to know the final destination and be inspired by it. Everyone needs to understand their own personal contribution to achieving the goals set out in the plans and then they must have their targets and own them, um, um, accordingly. There's no single business that is not helped by good planning. ____________ _____________ ____________ _____________ ____________ _____________ ____________ _____________ ____________ _____________