Dear customers, It has been our policy in the past to supply ice to our customers when their ice machine has broken down. Because we have many customers who are paying later and later, we are forced to set (150) stronger company policies. Our new policy will go into (151) from August 3, 2009, and is as follows: 1. If the customer is more than 15 days late in their monthly payment and the machine is not working, we will not supply ice. 2. There will be a surcharge on accounts falling more than 30 days behind. Our company policy is, and always has been, to provide the best service (152) to our customers. We can only continue to do this with our customer's cooperation. If there are any questions regarding our new policy, please give me a call. (50)