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【单选题】
由于客房设施尤其是房间卫生达不到清洁标准,客人提出调换房间,导游应( )A.
耐心解释，向游客致歉
B.
调换饭店
C.
予以满足，但费用自理
D.
请酒店人员立即打扫、消毒，如游客仍不满意，坚持调房，应与酒店有
E.
予以满足
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举一反三
【单选题】I’m afraid you have got a lot more questions to ___ me again.
A.
fight
B.
wait
C.
ask for
D.
challenge
【单选题】The old man keeps coughing________. I’m afraid you have to send him to hospital.
A.
between morning to night
B.
from morning to night
C.
between morning and night
D.
from morning and night
【单选题】I’m afraid you have to get your room ____________. It’s too dirty and messy!
A.
cleaning
C.
to clean C. cleaned C. to be cleaned
【简答题】--I’m afraid you have the wrong number. ---Sorry.______. A．See you later B．I didn’t know that C．Hold on please D．I hope I didn’t bother you.
【单选题】– My bike is missing. I can’t find it anywhere. – I’m afraid you have to buy .
A.
it
B.
one
C.
any
D.
few
【单选题】—Hello! May I speak to Lucy，please? —Sorry，I’m afraid you have the wrong ．
A.
way
B.
name
C.
number
D.
telephone
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