Dear Sir, I am writing 【C1】______ a strong complaint about the 【C2】______ treatment my guests, my colleague and I received when we visited your restaurant last Friday evening. On hooking a table for four by telephone on Tuesday we were 【C3】______ that there would be room for us despite the fact that you had only been 【C4】______ for a few weeks and were already booked. We appreciate that there must be great 【C5】______ for restaurant meals at this time of the year in such a popular and 【C6】______ area but we were not expecting such an ill-mannered reception on the part of your head waiter. Our Chinese friends are currently touring the 'Shakespeare country' and were looking forward to a traditional English dinner in such a charming setting. But our hopes 【C7】______ an enjoyable evening out were instantly spoilt when your head waiter informed us that he had received no booking in our name and, so, no table was 【C8】______ for our party. My colleague and I protested at this and asked to speak to the manager, who, we were told, was unavailable. Your staff then offered us a table which we all had to share with another couple and no effort was made to 【C9】______ the unpleasantness we had experienced. We also had to wait some 【C10】______ time before the menu was brought to us. I trust you will give this complaint your prompt attention as the whole embarrassing incident was a great. disappointment to our guests and sets a bad example of our English hospitality. Yours sincerely, Paul J. Weller 【C1】______