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【单选题】
根据《关于促进寿险公司电话营销业务规范发展的通知试题》（发〔2008〕38号）规定，下列说法正确的是（）：A.
保险公司自建电话中心或使用合作机构的电话中心中国保监会审批。
B.
电话销售人员无需取得保险代理从业人员资格。
C.
保险公司通过电话销售的保险产品，对于其中的死亡保险责任，应当采取有效被保险人书面同意并认可保险金额。
D.
保险公司应对投保人进行电话回访，并录音核查，电话回访人员和销售人员可为同一人。
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举一反三
【单选题】________ are complex behavioral systems in which people and companies interact to accomplish individual, company, and channel goals.
A.
Customer relationship management systems
B.
Distribution channels
C.
Partner relationship systems
D.
Consumer bases
【简答题】customer behavioral segmentation
【判断题】Because it is hard to track and verify, behavioral data are less reliable in understanding customer behavior than are customer statements of their behavior.
A.
正确
B.
错误
【单选题】Which of the following is an example of a behavioral interview question?
A.
How would you deal with an angry customer who wants a refund immediately and is not willing to wait for the manager?
B.
Describe a time when you could not finish a task because you did not have enough information.
C.
Where do you see yourself in five years?
D.
Do you have any questions for us?
【单选题】________ is both an attitudinal and behavioral tendency to favor one brand over all others, whether due to satisfaction with the product or service, its convenience or performance, or simply familiari...
A.
Customer satisfaction
B.
Customer loyalty
C.
Customer value
D.
Customer retention
【简答题】ドアを開けたまま、出かけました。
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