投诉信回函:根据提供的词语填空 (注意:只填写字母,一定用大写字母填写答案)
B.
Please accept our apology
C.
Thank you for your letter
D.
We are so sorry that Dear Mr. Benson, ____1_____ of March 12. ____2_____ the computer you bought from us arrived in such poor condition. It might have been damaged during shipment. ____3_____ a new computer as soon as possible. To ensure it reaches you safely, it will be double-packed this time. ____4_____ for the inconvenience it has caused. Yours sincerely, Emily Watson Customer Service Manager