P—Passenger  旅客               T—Ticket agent  售票员 P: Excuse me, but can you help me? T: P: Now, my wife has bought this HSR ticket. But because of some urgent business to deal with, she has to stay here. Could I cancel this ticket for her? T: P: All right. T: P: Here you are. T: P: Many thanks. T: 1. As this ticket belongs to your wife, you need to show us your wife’s ID certificate. 2. Yes, of course. 3. My pleasure. 4. Yes, certainly. Let me look at your ticket. Oh, it is before your train’s departure time. So according to the regulation, you have to pay a refund service charge which is 5% of the ticket fare. That is, 95% of the fare will be reimbursed, the rest 5% of the ticket fare will be charged as the service fee. 5. Thank you. And here is the ticket fare.