Anti-social behaviour (ASB) is ally activity that impacts on other people in a negative way. Despite of a 39 % drop 【M1】______ in the incidence of crime since 1995, anti-social behaviour remains a serious issue with around 66,000 reports of ASB made to authorities each day. We are making progress, however. A number of people who 【M2】______ think ASB is a big or fairly big problem has reduced from 20.7% in 2002 to 16.7% at the end of 2004, so 【M3】______ there still is much more we can be doing together to tackle with the problem. ASB includes a variety of 【M4】______ behaviour covering a whole complex of selfish and unacceptable activity that can blight the quality of community life. Anti-social behaviour doesn't just make life unpleasant. It holds back the regeneration of disadvantaged areas and creates an environment more serious crime 【M5】______ can take hold. Many factors have been identified that, while they do not cause anti-social behaviour, do increase the risk of their happening. 【M6】______ Four main factors have been identified: family environment, educational retainment, community life, personal and 【M7】______ individual factors. Most types of anti-social behaviour fit one 【M8】______ of three categories: street problems, nuisance neighbours or environmental crime. These categories cover a broad range of conduct ranging from groups of youths behave 【M9】______ aggressively in shopping precincts, to neighbours who don't clean up after their dogs, to the misuse of fireworks. Anti-social behaviour impacts individuals, families and communities: 【M10】______ it prevents a peaceful community life and degrades the environment. 【M1】