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When I lived in Spain, some Spanish friends of mine decided to visit England by car. Before they left, they asked me for advice about how to find accommodation. I suggested that they should stay at “bed and breakfast” houses, because this kind of accommodation gives a foreign visitor a good chance to speak English with the family. My friends listened to my advice, but they came back with some funny stories. “We didn’t stay at bed and breakfast houses,” they said, “because we found that most families were away on holiday.” I thought this was strange. Finally I understood what had happened. My friends spoke little English, and they thought “VACANCIES” meant “holidays”, because the Spanish word for “holidays” is “vacaciones”. So they did not go to house where the sign outside said “VACABCUES”, which in English means there are free rooms. Then my friends went to house where the sign said “NO VACANCIES”, because they thought this meant the people who owned the house were not away on holiday. But they found that these houses were all full. As a result, they stayed at hotels! We laughed about this and about mistakes my friends made in reading other signs. In Spanish, the word “DIVERSION” means fun. In English, it means that workmen are repairing the road, and that you must take a different road. When my friends saw the word ‘DIVERSION’ on a road sign, they thought they were going to have fun. Instead, the road ended in a large hole. English people have problems too when they learn foreign languages. Once in Paris, when someone offered me some more coffee, I said “Thank you” in French. I meant that I would like some more. However, to my surprise the coffee pot was taken away! Later I found out that “Thank you” in French means “No, thank you.” 小题1: My Spanish friends wanted advice about __________. A.learning English B.finding places to stay in England C.driving their car on English roads D.going to England by car 小题2: I suggested that they stay at “bed and breakfast” houses because__________. A.they would be able to practise their English B.it would be much cheaper than staying in hotels C.it would be convenient for them to have dinner D.there would be no problem about finding accommodation there 小题3:“NO VACANCIES” in English means__________. A.no free rooms B.free rooms C.not away on holiday D.holidays 小题4:If you see a road sign that says “Diversion” in UK, you will__________. A.fall into a hole B.have a lot of fun and enjoy yourself C.find that the road is blocked by crowds of people D.have to take a different road 小题5:When someone offered me more coffee and I said “Thank you” in French, I__________. A.didn’t really want any more coffee B.wanted them to take the coffee pot away C.really wanted some more coffee D.wanted to express my politeness
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【简答题】有位叫的先生打来电话,告知自己住在彩虹城6幢1单元301,有本书要寄快递给北京市海淀区世茂大厦1204室的张玲小姐,联系方式是13744568246。已知丰速达快递从杭州寄往北京的件首重为12元每公斤,续重2元每公斤。根据以上信息,填写快递单。
【多选题】西餐宴会时如遇醉酒客人吵闹,处理办法有( )
A.
直接报警
B.
引导围观人员撤离现场
C.
将一些易于搬动的物品或其他贵重物品搬离醉酒人员,以免伤害酒店物品和砸伤其他无关人员
D.
服务人员尽量和醉酒客人解释,让其冷静
E.
将经过及处理过程详细记录在值班日志上,以备查阅
【简答题】西餐宴会时如遇醉酒客人吵闹,处理办法有( )。A. 直接报警 B. 引导围观人员撤离现场 C. 将一些易于搬动的物品或其他贵重物品搬离醉酒人员,以免伤害酒店物品和砸伤其他无关人员 D. 服务人员尽量和醉酒客人解释,让其冷静 E. 将经过及处理过程详细记录在值班日志上,以备查阅
【多选题】我校图书馆书目检索系统中的“书目检索”又可分为( )
A.
多字段检索
B.
简单检索
C.
分类浏览
D.
全文检索
【单选题】《红旗谱》的作者是( )?
A.
赵树理
B.
李准
C.
梁斌
D.
杨益言
【多选题】我校图书馆书目检索系统中的“书目检索”又可分为( )
A.
全文检索
B.
分类浏览
C.
简单检索
D.
多字段检索
【单选题】《红旗谱》的作者是( )
A.
梁斌
B.
杜鹏程
C.
杨沫
D.
柳青
【单选题】1-1服务的最显著特点是具有无形性,它给服务营销带来的影响是
A.
服务质量控制的难度较大
B.
服务不容易向顾客展示或沟通
C.
供求矛盾大
D.
顾客参与服务过程
【判断题】春秋时期的《学记》是罕见的世界教育思想遗产。
A.
正确
B.
错误
【单选题】《红旗谱》的作者是( )
A.
梁斌
B.
杨益言
C.
罗广斌
D.
白先勇
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