We need to __________ decision-making to give middle management more control. 2.Customer __________ means consumers like to keep buying our brand. 3. Americans usually say __________ for a 'single' ticket. 4. After the new team have had time to settle in, we'll __________ the situation. 5. In London, people talk about the __________ rather than the subway. 6. When a famous actor says he uses a product, that's called an __________ . 7. When you reduce the number of employees in an office, you call it __________ . 8. At the end of a meal, a British person usually asks for the __________ . 9. A market __________ is customers of a similar age, income or social group.