1 Try to fill in the blanks, using the words in the brackets. Change the form when necessary. This seems to have been Toyota's approach to its safety crisis, initially , and the problems involving brakes that don't brake and accelerators that have a mind of their own. (minimize, mitigate, deny, burgeon, recall, trump) Toyota 's brand name has been with quality and reliability. (synonym, hamper, adverse) It is not surprising that Toyota's response has been and , because crisis management in Japan is grossly undeveloped. (penchant, shame, dilatory, compassion) The costs of negligence are low in Japan where compensation for product liability claims is mostly or non-existent. (exception, contrition, derisory, generous) The and of owing up to product defects in a nation obssessed with and quality raises the bar on disclosure and assuming responsibility. (stonewalling, minimize, shame, concern, craftsmanship, footdrag)