•Read the memo below about business report writing. •Choose the best word to fill each gap from A, B, C or D on the opposite page. •For each question 19-33, mark one letter (A, B, C or D) on your Answer Sheet. Memo To: All Staff Date: Jan. 22, 2003 From: Head of Training Faculty How to write a good business report The business report is one of the most important communications in business world. To help our staff handle their report-writing tasks successfully, we give some suggestions below: 1. Collect ail the data you need to provide in your report before you begin to write, and be sure that it is complete and accurate. Incomplete or inaccurate data about sales, employee (19) , or any other subject can lead the person (20) your report to make an unwise, if not (21) decision. 2. Organize the data you have collected so that you can (22) the clearest, most concise, and most (23) report possible. When you can, (24) information in tables, charts, graphs, or (25) rather than paragraphs. 3. Consider the reader of your report and the subject about which you are writing in deciding what (26) to give your report. Under most circumstances, the 'you and I' approach is (27) to the 'writer and reader' approach. However, always be sure to gear your report -- in all (28) -- to your reader, and remember that someone other than the person to whom you are writing may read it also. (29) and managers often request reports, read them, and (30) them along to others up the (31) 4. Keep your report as short as possible. Remember that you am writing fur one basic purpose: to provide information about a (32) subject. Therefore, unless you have been requested to do so or are reasonably certain that your reader will welcome your doing so, do not (33) personal opinion, or state your own conclusions or recommendations, for example. (19)