How to approach Writing Test Part Two ?This part tests your ability to write longer letters, faxes and emails. ?Read the instructions carefully and underline the four points you must include in your answer. ?Write down a useful phrase you can use for each point. ?Write your answer. Tick off each point in the instructions as you include it. ?Make sure you use an appropriate opening and closing for the letter (e.g. Dear Mr .... Yours sincerely). ?Check you have written your answer in 60 - 80 words. ?Read this part of a letter from Anita Banks, who recently bought a washing machine from your company. I am writing to complain about a washing machine I purchased from your company. It has not worked properly since it was installed last month. I have written to you twice but have had no reply. I am now considering taking legal action. ?Write a letter to Mrs Banks: ?apologising for not replying earlier ?explaining the reason for the delay ?saying how you intend to deal with the problem ?promising to contact her again soon. ?Write 60- 80 words.