M:John, you didn't like your colleague. Why was he so difficult to work with? J:He didn't know how to motivate staff. The _______ in the office was really bad. He was very rude to customers and ___________ . We had lots of ___________ about his ____________. M:How did he ___________ his staff? J:Very badly. He didn't know how to manage __________ . He didn't support his staff at all, and he blamed everyone else for ______________ . M:How long was he at the company? J:Well, he worked with me for five __________ . M:What was he good at? J:Well, he was very punctual. And he was very practical, too. M:Why did he leave the ____________ ? J:He shouted at a customer in the _______ . After that he had to go, so the company fired him.