This is Dr.Spenser’s office. We are calling to remind Michel that you have an appointment on____________________(1), scheduled for __________ (2)am. Please remember all the deductibles(免赔额) and co-payments(共同费用) are ________(3)at the time of the service. Please __________(4)us 24 hours in advance if you must____________(5) your appointment. It is very important that you ___________ (6)to one of the following appointment. To confirm your appointment , ___(7) 1. To replay this ________(8), press 2. To cancel your_______(9), press 5. Thank you for ____________(10)your appointment. We look ________(11)to seeing you soon.