12 September 2013 Dear Mr. Davidson, A Nomia 3010 mobile handset with a warranty of one year ___1___ has gone unserviceable within a week of its purchase. Since the service-staff from the store have certified that ___2_____, I request you ___3___. I am enclosing herewith all relevant details about my purchase including copies of the receipt; warranty card and the defective handset as well. ____4____ and replace the faulty handset with a new piece at the earliest and oblige. Please forward the courier to my postal address as stated in the warranty card. Thank You. Yours Sincerely ____________ Russell Paul A. the piece is beyond economical repair and endorsed the same on the warranty card B. I request your office to process my application C. that I purchased from your store in Windsor Avenue on 10 September 2013 D. to replace the unserviceable set with a new one