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Task 1: Listen to five conversations and match sentences 1-5 with sentences A-E. “ Good afternoon. Carlton Hotel. How may I help you?” “ Can I help you with your luggage, Madam?” “ May I clean your room now?” “ Are you ready to order, Sir?” “ I’ll call the technician, Madam.” A. “ No, I just can’t decide.” B. “Yes, please. I’ve got some very heavy suitcases.” C. “Yes, hello. I’m phoning to check if my online booking went through.” D. “Thank you. And ask him to come immediately!” E. “Yes, of course. I’m just going out.” 1. 2. 3. 4. 5.