【简答题】某家商场想了解顾客对商场各方面的满意情况。具体想了解如下内容: (1)顾客的背景信息。 (2)顾客对该商场的总体满意情况。 (3)顾客对商场在服务、设施、商品质量等方面的满意情况。 (4)顾客的忠诚度情况。 (5)顾客对抱怨处理的满意情况。 (6)顾客的意见。 要求:设计一份调查方案。
【单选题】听力原文:W: Why are you leaving so early? The movie doesn't start till seven. M: I don't want to be at the traffic there. It's a nightmare on the expressway during rush hour. Q: What does the man mean? (1...
A.
He doesn't usually get up at 7: 00.
B.
He doesn't know the way to the theater.
C.
He wants to go early to avoid a traffic jam.
D.
He leaves the theater before the movie is over.
【单选题】听力原文:M: My tape recorder doesn't work. What do you think I should do? W: Why not call Mr. Jackson? What does the woman mean?
A.
She doesn't want to ask Mr. Jackson herself.
B.
She doesn't want to work for Mr. Jackson.
C.
Mr. Jackson may have broken the tape recorder.
D.
Mr. Jackson might fix the tape recorder.
【简答题】(1)柴油盘盈30千克,按计划单位成本3元入账。
【单选题】与顾客交流需要注意,不要和老顾客(),不要叫老顾客的外号。