听力原文：W: Can I help you? M: Yes, I'd like to read some articles that are on reserve about British culture. W: Professor Grand's class? M: That's right. How could you know? W: Let's just say you are not the first person coming in asking for those articles. M: Oh, well, seeing as how I haven't read any of them yet, it doesn't really matter which one you give me first. W: I'm afraid I can't give you any of them at the moment. They've all been checked out. M: You're joking, all of them? W: Every month. I've asked professor Grand twice already to bring in additional copies of the articles, but no sooner do I place them on the shelves than they are gone. See that girl in the black sweater? She's been waiting for half an hour for those same articles to be returned. M: And here's me. I went out of my way to free out the whole afternoon to read. W: I'm sorry, but there is not a whole lot I can do about it. All I can suggest is that you come in first thing tomorrow morning and try again. We open at eight. (20)