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【判断题】
“姑姑冠”盛行于元朝。A.
正确
B.
错误
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【单选题】【R9】 CUSTOMER EXPERIENCE IS THE INTERNAL AND SUBJECTIVE RESPONSE CUSTOMERS HAVE TO ANY DIRECT OR INDIRECT CONTACT WITH A COMPANY. 【R6】______INDIRECT CONTACT MOST OFTEN INVOLVES UNPLANNED ENCOUNTERS WI...
A.
EVERY APPLE PRODUCT IS DESIGNED WITH THE OVERARCHING PURPOSE OF MAKING THE TIME ONE SPENDS WITH APPLE AN ENJOYABLE EXPERIENC E.
B.
IT MIGHT JUST BE AN E-MAIL FROM ONE CUSTOMER TO ANOTHER.
C.
DIRECT CONTACT GENERALLY OCCURS IN THE COURSE OF PURCHASE,USE,AND SERVICE AND IS USUALLY INITIATED BY THE CUSTOMER.
D.
PEOPLE'S EXPECTATIONS ARE SET HIGH IN PART BY THEIR PREVIOUS EXPERIENCES WITH A COMPANY'S OFFERINGS.
E.
IN 2000. MERCEDES-BENZ INTRODUCED A SYSTEM THAT AUTOMATICALLY CONTROLS THE DISTANCE BETWEEN A MERCEDES AND THE CAR IN FRONT.
F.
HOWEVER, MANY HOME USERS PREFER APPLE'S MACINTOSH OPERATING SYSTEM,WHICH OFFERS FEWER FEATURES AND CONFIGURATION OPTIONS.
【单选题】U9-Text A: Choose the word or phrase which is closest in meaning to the underlined part in each sentence. Through the inception of the Big Bang theory, however, no longer could the universe be
A.
knowledge
B.
understanding
C.
introduction
D.
beginning
【单选题】【R8】 CUSTOMER EXPERIENCE IS THE INTERNAL AND SUBJECTIVE RESPONSE CUSTOMERS HAVE TO ANY DIRECT OR INDIRECT CONTACT WITH A COMPANY. 【R6】______INDIRECT CONTACT MOST OFTEN INVOLVES UNPLANNED ENCOUNTERS WI...
A.
EVERY APPLE PRODUCT IS DESIGNED WITH THE OVERARCHING PURPOSE OF MAKING THE TIME ONE SPENDS WITH APPLE AN ENJOYABLE EXPERIENC E.
B.
IT MIGHT JUST BE AN E-MAIL FROM ONE CUSTOMER TO ANOTHER.
C.
DIRECT CONTACT GENERALLY OCCURS IN THE COURSE OF PURCHASE,USE,AND SERVICE AND IS USUALLY INITIATED BY THE CUSTOMER.
D.
PEOPLE'S EXPECTATIONS ARE SET HIGH IN PART BY THEIR PREVIOUS EXPERIENCES WITH A COMPANY'S OFFERINGS.
E.
IN 2000. MERCEDES-BENZ INTRODUCED A SYSTEM THAT AUTOMATICALLY CONTROLS THE DISTANCE BETWEEN A MERCEDES AND THE CAR IN FRONT.
F.
HOWEVER, MANY HOME USERS PREFER APPLE'S MACINTOSH OPERATING SYSTEM,WHICH OFFERS FEWER FEATURES AND CONFIGURATION OPTIONS.
【单选题】Customer experience is the internal and subjective response customers have to any direct or indirect contact with a company. 71 Indirect contact most often involves unplanned encounters with repre-sen...
A.
Every Apple product is designed with the overarching purpose of making the time one spends with Apple an enjoyable experience.
B.
It might just be an e-mail from one customer to another.
C.
Direct contact generally occurs in the course of purchase,use,and service and is usually initiated by the customer.
D.
People's expectations are set high in part by their previous experiences with a company's offerings.
E.
In 2000. Mercedes-Benz introduced a system that automatically controls the distance between a Mercedes and the car in front.
F.
However, many home users prefer Apple's Macintosh operating system,which offers fewer features and configuration options. (71)
【单选题】The word “inception” in paragraph 2 means ________.
A.
start
B.
invasion
C.
innovation
D.
impact
【单选题】【R6】 CUSTOMER EXPERIENCE IS THE INTERNAL AND SUBJECTIVE RESPONSE CUSTOMERS HAVE TO ANY DIRECT OR INDIRECT CONTACT WITH A COMPANY. 【R6】______INDIRECT CONTACT MOST OFTEN INVOLVES UNPLANNED ENCOUNTERS WI...
A.
EVERY APPLE PRODUCT IS DESIGNED WITH THE OVERARCHING PURPOSE OF MAKING THE TIME ONE SPENDS WITH APPLE AN ENJOYABLE EXPERIENC E.
B.
IT MIGHT JUST BE AN E-MAIL FROM ONE CUSTOMER TO ANOTHER.
C.
DIRECT CONTACT GENERALLY OCCURS IN THE COURSE OF PURCHASE,USE,AND SERVICE AND IS USUALLY INITIATED BY THE CUSTOMER.
D.
PEOPLE'S EXPECTATIONS ARE SET HIGH IN PART BY THEIR PREVIOUS EXPERIENCES WITH A COMPANY'S OFFERINGS.
E.
IN 2000. MERCEDES-BENZ INTRODUCED A SYSTEM THAT AUTOMATICALLY CONTROLS THE DISTANCE BETWEEN A MERCEDES AND THE CAR IN FRONT.
F.
HOWEVER, MANY HOME USERS PREFER APPLE'S MACINTOSH OPERATING SYSTEM,WHICH OFFERS FEWER FEATURES AND CONFIGURATION OPTIONS.
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