【单选题】关于顾客的概念界定,下列说法不正确的有: 。
C.
内部顾客——企业内部从业人员,基层员工、主管、经理乃至股东。
D.
外部顾客——显著型顾客和隐蔽(潜在)型顾客。
【单选题】The difference between “gentleman-in-waiting” and “journeyman” is that _____ .
A.
education trained gentleman-in-waiting to climb higher ladders
B.
journeyman was ready to take whatever was given to him
C.
gentleman-in-waiting belonged to a fixed and high social class
D.
journeyman could do practically nothing without education
【单选题】Not once__________his view of life.
A.
did the gentleman mention
B.
the gentleman mention that
C.
the gentleman mentioned
D.
the gendeman does mention
【多选题】进行顾客满意度调查,必须首先界定顾客满意的概念。下列关于顾客满意的说法,正确的是( )。
C.
由于顾客感受的对象是客观的,因此顾客满意具有客观性
【单选题】— Can’t you act like a gentleman? — ________. A gentleman can’t buy the nice and cheap things among such a group of crazy women.
【简答题】What is the true definition of a gentleman? This question is not easy to answer completely, but we will try. First of all, a gentleman is not necessarily a man of wealth, or one who wears fine clothes...
【单选题】Can you tell me _____ ?
D.
whom is that gentle man