?Read the article below about management teams in making decisions. ?Choose the best sentence from the opposite page to fill each of the gaps. ?For each gap 8-12，mark one letter(A-G). ?Do not use any letter more than once. How Management Teams Can Have a Good Fight Top managers often find it very difficult to manage conflict. They know that conflict over issues is natural and even necessary. Reasonable people，making decisions under conditions of uncertainty，are likely to have honest disagreements over the best path for their company's future. Management teams whose members challenge one another's thinking develop a more complete understanding of the choices, cerate a richer range of options. Ultimately they are able to make the kinds of effective decisions necessary in today's competitive environments. But, unfortunately, healthy conflict can quickly turn unproductive. A comment meant as a substantive remark can be interpreted as a personal attack. (8) Personalities frequently become closely connected with issues. Because most executives are proud of their ability to make rational decisions，they find it difficult even to acknowledge—let alone manage—this emotional，irrational dimension of their behavior. The challenge is familiar to anyone who has ever been part of a management team. (9) The managers should be encouraged to argue without destroying their ability to work as a team. In a study，in 4 of the 12 companies，there was little or no substantive disagreement over major issues and therefore little conflict to observe. But the other 8 companies experienced considerable conflict. In 4 of them，the top-management teams handled conflict in a way that avoided interpersonal hostility or discord. (10) They described the way they work as a team as‘open’，‘fun’，and ‘productive’. The executives vigorously debated the issues，but they wasted little time on carefully considering and posturing. As one put it, 'I really don't have time. 'Another said, 'We don't gloss over the issues：we hit them straight on. But we're not political, ' Still another observed of her company's management team, 'We scream a lot，then laugh，and then resolve the issue. ' The other four companies in which issues were contested were less successful at avoiding interpersonal conflict. Their top teams were plagued by intense hostility. (11) When executives described their colleagues to us，they used words such as‘manipulative’, ‘secretive’.‘burned out’，and‘political’. The teams with minimal interpersonal conflict were able to separate substantive issues from those based on personalities. (12) How did they do that? After analyzing the observations of the teams’ behavior, the experts found that their companies used the same tactics for managing interpersonal conflict. For instance，team members worked with more, rather than less, information and debated on the basis of facts.