![](https://cos-cdn.shuashuati.com/pipixue-web/2020-1231-2005-12/ti_inject-812ce.png)
The reply to the claim letter may includes______
A.
Confirm receipt of the letter, and express the regret about the matter
B.
explain the reasons and the investigation results
C.
reject or accept the claim
D.
Wish the explanation or the settlement will be accepted