2018-12-2 四级真题 15 选 10 Directions: In this section, there is a passage withten blanks. You are required to select one word foreach blank from a list of choices given in a wordbank following the passage. Read the passage through carefully before making your choices. Each choice in the bank is identified by a letter. Please mark the corresponding letter onAnswer Sheet 2 with a single line through the centre. You may not use any of the words in thebank more than once. A ) avoid F ) particularly K ) specific B ) convenience G ) primary L ) surveyed C ) effectively H ) prompt M ) unfriendly D ) escape I ) reward N ) warning E ) intimate J ) silent O ) witnessed Have you ever used email to apologize to a colleague? Delivered a __26__ to asubordinate (下属) with a voice-mail message? Flown by plane across the country just todeliver important news in person? The various communication options at our fingertips todaycan be good for __27__ and productivity-and at the same time very troublesome. With somany ways to communicate, how should a manager choose the one that's best--- __28__ when the message to be delivered is bad or unwelcome news for the recipient? We've__29__ business communication consultants and etiquette (礼仪) experts to come up withthe following guidelines for __30__ using the alternative ways of delivering difficult messages. First of all, choose how personal you want to be. A face-to-face communication is the most__31__. Other choices, in descending order of personalization, are; a real-time phone call, avoice-mail message, a handwritten note, a typewritten letter, and the most __32__ is email. Some of these may change order according to the __33__ situation or your own preferences; for example, a handwritten note might seem more personal than voice-mail. How do you decideon the best choice for the difficult message you've got to deliver? "My __34__ concern is: Howcan I soften or civilize this message?" says etiquette expert Dana Casperson. "So when Iapologize, usually choose in-person first, or a phone conversation as my top alternative, and maybe a handwritten note next. Apologizing by email is something I now totally __35__."