BE DETACHED FROM THE STRESS OF YOUR COMPANY, B. MAINTAIN GOOD RELATIONSHIPS WITH OTHERS. C. DON'T FEEL GUILTY FOR PROBLEMS THAT ARE NOT OF YOUR OWN MAKIN G. D. SPEND 10% OF YOUR TIME DOING SOMETHING PRODUCTIVE FOR YOURSEL

E. TAKE PRIDE IN YOUR WOR K. THERE IS NO SHORTAGE OF INTERNET ARTICLES PROCLAIMING THE END OF THE 9 TO 5 WORKING WEE K. BUT, THE REALITY FOR MANY OF US IS THAT OUR JOB IS HARD WORK, REPETITIVE AND OFTEN NOT PARTICULARLY INTERESTIN G. IF YOU HAVE TO TRUDGE INTO THE OFFICE 9-5, 5 DAYS A WEEK, THESE ARE SOME SUGGESTIONS TO MAKE WORK LESS OF A BURDEN AND MORE ENJOYABL E. 【R1】______ THE PROBLEM WITH AN OFFICE ENVIRONMENT IS THAT YOU HAVE NO CHOICE OF THE PEOPLE YOU WORK WIT

IF YOUR RELATIONSHIPS WITH THESE PEOPLE SOUR, IT CAN MAKE WORK A REAL PAI N. THEREFORE, WORK HARD TO MAINTAIN REASONABLE RELATIONSHIPS WITH YOUR WORK COLLEAGUES. DON'T HARSHLY CRITICIZE OTHERS, EVEN IF THEY DESERVE IT; DON'T TAKE CRITICISM TOO PERSONALLY; AVOID ARGUMENTS WITH LOUD AND OBNOXIOUS PEOPL E. IF YOU FIND IT DIFFICULT TO GET ALONG WITH SOMEONE, FORCE YOURSELF TO REMEMBER SOME POSITIVE QUALITY THAT PERSON HAS—YOU MAY BE SURPRISED AT HOW MUCH THE SITUATION IS IMPROVE D. 【R2】______ EVEN IF YOU DON'T PARTICULARLY LOVE YOUR COMPANY, IT IS STILL ADVISABLE TO TRY AND DO YOUR JOB CONSCIENTIOUSLY. IF YOU TRY TO DO YOUR JOB WELL, YOU WILL GAIN A LASTING SATISFACTION AND IT WILL HELP GIVE A PURPOSE TO WORKIN G. IF YOU FEEL THERE IS NO POINT TO YOUR WORK, YOU WILL HAVE A PERMANENT FEELING OF DISSATISFACTION, AND IT WILL BE IMPOSSIBLE TO ENJOY YOUR TIME AT WOR K. IF YOU DISLIKE THE ETHOS OF YOUR COMPANY, YOU CAN STILL DO A GOOD JOB; JUST FEEL YOU ARE DOING IT FOR YOUR BENEFIT AND NOT THE COMPANY'S. FOR EXAMPLE, A GOOD ATTITUDE WILL DEFINITELY HELP GET A GOOD RECOMMENDATION WHEN YOU ARE LOOKING FOR A NEW JO B. 【R3】______ MANY COMPANIES HAVE AMBITIOUS SALES TARGETS AND PROFIT MARGINS. A CORPORATE PHILOSOPHY SUCH AS THIS CAN EASILY CREATE A PRESSURED WORK ENVIRONMENT FOR THEIR EMPLOYEES. HOWEVER, YOU SHOULD FEEL THAT IT IS NOT YOUR RESPONSIBILITY TO TAKE ON THIS STRESS. WHY SHOULD YOU NEEDLESSLY SUFFER JUST SO THAT THE COMPANY CAN PAY A HIGHER DIVIDEND TO ITS SHAREHOLDERS? DO A GOOD JOB, BUT DON'T FEEL OBLIGED TO SACRIFICE YOUR OWN EQUANIMITY FOR THE EXCESSIVE DEMANDS OF YOUR COMPANY. TAKE YOUR LUNCH BREAK AWAY FROM WOR K. EVERY NOW AND THEN IT IS GOOD TO GET AWAY FROM THE PRESSURED ENVIRONMENT OF WOR K. A CHANGE OF SCENERY HELPS TO PUT THE WORKPLACE INTO PERSPECTIV E. IF YOU SPEND ALL YOUR TIME AT WORK, IT CAN START TO FEEL CLAUSTROPHOBI C. IF YOU CAN SPEND TIME IN A GOOD CAFE OR GARDEN IT CAN HELP TO RECHARGE THE BATTERIES. IT IS ALSO HELPFUL TO BE ON YOUR OWN OR MEET FRIENDS FROM OUTSIDE WOR K. 【R4】______ ONE OF THE MOST DIFFICULT ASPECTS OF WORK IS DEALING WITH CUSTOMER COMPLAINTS. THESE COMPLAINTS ARE OFTEN NOT YOUR FAULT, BUT, IT IS YOU WHO HAVE TO SUFFER. IT IS IMPORTANT TO REMEMBER, IT IS NOT YOUR FAULT THAT YOUR COMPANY IS UNDERSTAFFED OR TRYING TO CUT CORNERS. IN THESE SITUATIONS WE SHOULD NEVER FEEL GUILTY, BUT, CALMLY AND POLITELY DIRECT CUSTOMERS TO THE RIGHT CHANNELS FOR COMPLAININ G. 【R5】______ IF WORK IS BORING THERE IS A TEMPTATION TO WASTE TIME SURFING THE INTERNET, AND PARTICIPATING IN UNPRODUCTIVE SOCIAL NETWORKIN G. THE SITUATION IS SO COMMONPLACE THAT MANY EMPLOYERS RESORT TO BANNING FACEBOOK ET C. HOWEVER, RATHER THAN SURFING AIMLESSLY, WHY NOT DO SOMETHING PRODUCTIVE? FOR EXAMPLE, DEVELOPING A BLOG, AND FINDING AN ALTERNATIVE INCOME SOURCE TO YOUR CURRENT JO B. DON'T TAKE YOUR WORK HOM E. THE GOOD THING ABOUT A 9 TO 5 JOB IS THAT AT THE END OF THE WORK DAY YOU ARE FRE E. THEREFORE, IT IS IMPORTANT TO MAKE SURE THAT YOU DON'T TAKE ANY WORK HOME WITH YOU. THIS INCLUDES CHECKING WORK E-MAILS OR EVEN THINKING ABOUT YOUR WORK SITUATIO N. IN THE EVENING TRY TO SWITCH OFF; YOU WILL NOT BE ABLE TO SOLVE ANY PROBLEMS AT HOME, JUST LEAVE EVERYTHING UNTIL THE NEXT DAY.

BE DETACHED FROM THE STRESS OF YOUR COMPANY, B. MAINTAIN GOOD RELATIONSHIPS WITH OTHERS. C. DON'T FEEL GUILTY FOR PROBLEMS THAT ARE NOT OF YOUR OWN MAKIN G. D. SPEND 10% OF YOUR TIME DOING SOMETHING PRODUCTIVE FOR YOURSEL

E. TAKE PRIDE IN YOUR WOR K. THERE IS NO SHORTAGE OF INTERNET ARTICLES PROCLAIMING THE END OF THE 9 TO 5 WORKING WEE K. BUT, THE REALITY FOR MANY OF US IS THAT OUR JOB IS HARD WORK, REPETITIVE AND OFTEN NOT PARTICULARLY INTERESTIN G. IF YOU HAVE TO TRUDGE INTO THE OFFICE 9-5, 5 DAYS A WEEK, THESE ARE SOME SUGGESTIONS TO MAKE WORK LESS OF A BURDEN AND MORE ENJOYABL E. 【R1】______ THE PROBLEM WITH AN OFFICE ENVIRONMENT IS THAT YOU HAVE NO CHOICE OF THE PEOPLE YOU WORK WIT

IF YOUR RELATIONSHIPS WITH THESE PEOPLE SOUR, IT CAN MAKE WORK A REAL PAI N. THEREFORE, WORK HARD TO MAINTAIN REASONABLE RELATIONSHIPS WITH YOUR WORK COLLEAGUES. DON'T HARSHLY CRITICIZE OTHERS, EVEN IF THEY DESERVE IT; DON'T TAKE CRITICISM TOO PERSONALLY; AVOID ARGUMENTS WITH LOUD AND OBNOXIOUS PEOPL E. IF YOU FIND IT DIFFICULT TO GET ALONG WITH SOMEONE, FORCE YOURSELF TO REMEMBER SOME POSITIVE QUALITY THAT PERSON HAS—YOU MAY BE SURPRISED AT HOW MUCH THE SITUATION IS IMPROVE D. 【R2】______ EVEN IF YOU DON'T PARTICULARLY LOVE YOUR COMPANY, IT IS STILL ADVISABLE TO TRY AND DO YOUR JOB CONSCIENTIOUSLY. IF YOU TRY TO DO YOUR JOB WELL, YOU WILL GAIN A LASTING SATISFACTION AND IT WILL HELP GIVE A PURPOSE TO WORKIN G. IF YOU FEEL THERE IS NO POINT TO YOUR WORK, YOU WILL HAVE A PERMANENT FEELING OF DISSATISFACTION, AND IT WILL BE IMPOSSIBLE TO ENJOY YOUR TIME AT WOR K. IF YOU DISLIKE THE ETHOS OF YOUR COMPANY, YOU CAN STILL DO A GOOD JOB; JUST FEEL YOU ARE DOING IT FOR YOUR BENEFIT AND NOT THE COMPANY'S. FOR EXAMPLE, A GOOD ATTITUDE WILL DEFINITELY HELP GET A GOOD RECOMMENDATION WHEN YOU ARE LOOKING FOR A NEW JO B. 【R3】______ MANY COMPANIES HAVE AMBITIOUS SALES TARGETS AND PROFIT MARGINS. A CORPORATE PHILOSOPHY SUCH AS THIS CAN EASILY CREATE A PRESSURED WORK ENVIRONMENT FOR THEIR EMPLOYEES. HOWEVER, YOU SHOULD FEEL THAT IT IS NOT YOUR RESPONSIBILITY TO TAKE ON THIS STRESS. WHY SHOULD YOU NEEDLESSLY SUFFER JUST SO THAT THE COMPANY CAN PAY A HIGHER DIVIDEND TO ITS SHAREHOLDERS? DO A GOOD JOB, BUT DON'T FEEL OBLIGED TO SACRIFICE YOUR OWN EQUANIMITY FOR THE EXCESSIVE DEMANDS OF YOUR COMPANY. TAKE YOUR LUNCH BREAK AWAY FROM WOR K. EVERY NOW AND THEN IT IS GOOD TO GET AWAY FROM THE PRESSURED ENVIRONMENT OF WOR K. A CHANGE OF SCENERY HELPS TO PUT THE WORKPLACE INTO PERSPECTIV E. IF YOU SPEND ALL YOUR TIME AT WORK, IT CAN START TO FEEL CLAUSTROPHOBI C. IF YOU CAN SPEND TIME IN A GOOD CAFE OR GARDEN IT CAN HELP TO RECHARGE THE BATTERIES. IT IS ALSO HELPFUL TO BE ON YOUR OWN OR MEET FRIENDS FROM OUTSIDE WOR K. 【R4】______ ONE OF THE MOST DIFFICULT ASPECTS OF WORK IS DEALING WITH CUSTOMER COMPLAINTS. THESE COMPLAINTS ARE OFTEN NOT YOUR FAULT, BUT, IT IS YOU WHO HAVE TO SUFFER. IT IS IMPORTANT TO REMEMBER, IT IS NOT YOUR FAULT THAT YOUR COMPANY IS UNDERSTAFFED OR TRYING TO CUT CORNERS. IN THESE SITUATIONS WE SHOULD NEVER FEEL GUILTY, BUT, CALMLY AND POLITELY DIRECT CUSTOMERS TO THE RIGHT CHANNELS FOR COMPLAININ G. 【R5】______ IF WORK IS BORING THERE IS A TEMPTATION TO WASTE TIME SURFING THE INTERNET, AND PARTICIPATING IN UNPRODUCTIVE SOCIAL NETWORKIN G. THE SITUATION IS SO COMMONPLACE THAT MANY EMPLOYERS RESORT TO BANNING FACEBOOK ET C. HOWEVER, RATHER THAN SURFING AIMLESSLY, WHY NOT DO SOMETHING PRODUCTIVE? FOR EXAMPLE, DEVELOPING A BLOG, AND FINDING AN ALTERNATIVE INCOME SOURCE TO YOUR CURRENT JO B. DON'T TAKE YOUR WORK HOM E. THE GOOD THING ABOUT A 9 TO 5 JOB IS THAT AT THE END OF THE WORK DAY YOU ARE FRE E. THEREFORE, IT IS IMPORTANT TO MAKE SURE THAT YOU DON'T TAKE ANY WORK HOME WITH YOU. THIS INCLUDES CHECKING WORK E-MAILS OR EVEN THINKING ABOUT YOUR WORK SITUATIO N. IN THE EVENING TRY TO SWITCH OFF; YOU WILL NOT BE ABLE TO SOLVE ANY PROBLEMS AT HOME, JUST LEAVE EVERYTHING UNTIL THE NEXT DAY.

终端是枢纽

混合枢纽

辐射式枢纽

铁路 -- 海运枢纽

集线器

个人计算机

交换机

笔记本电脑

路由器

工作站

1800mm

1500mm

1600mm

1300mm

1.3m

1.5m

1.6m

1.8m

1200mm

1000mm

800mm

1600mm

BE DETACHED FROM THE STRESS OF YOUR COMPANY, B. MAINTAIN GOOD RELATIONSHIPS WITH OTHERS. C. DON'T FEEL GUILTY FOR PROBLEMS THAT ARE NOT OF YOUR OWN MAKIN G. D. SPEND 10% OF YOUR TIME DOING SOMETHING PRODUCTIVE FOR YOURSEL

E. TAKE PRIDE IN YOUR WOR K. THERE IS NO SHORTAGE OF INTERNET ARTICLES PROCLAIMING THE END OF THE 9 TO 5 WORKING WEE K. BUT, THE REALITY FOR MANY OF US IS THAT OUR JOB IS HARD WORK, REPETITIVE AND OFTEN NOT PARTICULARLY INTERESTIN G. IF YOU HAVE TO TRUDGE INTO THE OFFICE 9-5, 5 DAYS A WEEK, THESE ARE SOME SUGGESTIONS TO MAKE WORK LESS OF A BURDEN AND MORE ENJOYABL E. 【R1】______ THE PROBLEM WITH AN OFFICE ENVIRONMENT IS THAT YOU HAVE NO CHOICE OF THE PEOPLE YOU WORK WIT

IF YOUR RELATIONSHIPS WITH THESE PEOPLE SOUR, IT CAN MAKE WORK A REAL PAI N. THEREFORE, WORK HARD TO MAINTAIN REASONABLE RELATIONSHIPS WITH YOUR WORK COLLEAGUES. DON'T HARSHLY CRITICIZE OTHERS, EVEN IF THEY DESERVE IT; DON'T TAKE CRITICISM TOO PERSONALLY; AVOID ARGUMENTS WITH LOUD AND OBNOXIOUS PEOPL E. IF YOU FIND IT DIFFICULT TO GET ALONG WITH SOMEONE, FORCE YOURSELF TO REMEMBER SOME POSITIVE QUALITY THAT PERSON HAS—YOU MAY BE SURPRISED AT HOW MUCH THE SITUATION IS IMPROVE D. 【R2】______ EVEN IF YOU DON'T PARTICULARLY LOVE YOUR COMPANY, IT IS STILL ADVISABLE TO TRY AND DO YOUR JOB CONSCIENTIOUSLY. IF YOU TRY TO DO YOUR JOB WELL, YOU WILL GAIN A LASTING SATISFACTION AND IT WILL HELP GIVE A PURPOSE TO WORKIN G. IF YOU FEEL THERE IS NO POINT TO YOUR WORK, YOU WILL HAVE A PERMANENT FEELING OF DISSATISFACTION, AND IT WILL BE IMPOSSIBLE TO ENJOY YOUR TIME AT WOR K. IF YOU DISLIKE THE ETHOS OF YOUR COMPANY, YOU CAN STILL DO A GOOD JOB; JUST FEEL YOU ARE DOING IT FOR YOUR BENEFIT AND NOT THE COMPANY'S. FOR EXAMPLE, A GOOD ATTITUDE WILL DEFINITELY HELP GET A GOOD RECOMMENDATION WHEN YOU ARE LOOKING FOR A NEW JO B. 【R3】______ MANY COMPANIES HAVE AMBITIOUS SALES TARGETS AND PROFIT MARGINS. A CORPORATE PHILOSOPHY SUCH AS THIS CAN EASILY CREATE A PRESSURED WORK ENVIRONMENT FOR THEIR EMPLOYEES. HOWEVER, YOU SHOULD FEEL THAT IT IS NOT YOUR RESPONSIBILITY TO TAKE ON THIS STRESS. WHY SHOULD YOU NEEDLESSLY SUFFER JUST SO THAT THE COMPANY CAN PAY A HIGHER DIVIDEND TO ITS SHAREHOLDERS? DO A GOOD JOB, BUT DON'T FEEL OBLIGED TO SACRIFICE YOUR OWN EQUANIMITY FOR THE EXCESSIVE DEMANDS OF YOUR COMPANY. TAKE YOUR LUNCH BREAK AWAY FROM WOR K. EVERY NOW AND THEN IT IS GOOD TO GET AWAY FROM THE PRESSURED ENVIRONMENT OF WOR K. A CHANGE OF SCENERY HELPS TO PUT THE WORKPLACE INTO PERSPECTIV E. IF YOU SPEND ALL YOUR TIME AT WORK, IT CAN START TO FEEL CLAUSTROPHOBI C. IF YOU CAN SPEND TIME IN A GOOD CAFE OR GARDEN IT CAN HELP TO RECHARGE THE BATTERIES. IT IS ALSO HELPFUL TO BE ON YOUR OWN OR MEET FRIENDS FROM OUTSIDE WOR K. 【R4】______ ONE OF THE MOST DIFFICULT ASPECTS OF WORK IS DEALING WITH CUSTOMER COMPLAINTS. THESE COMPLAINTS ARE OFTEN NOT YOUR FAULT, BUT, IT IS YOU WHO HAVE TO SUFFER. IT IS IMPORTANT TO REMEMBER, IT IS NOT YOUR FAULT THAT YOUR COMPANY IS UNDERSTAFFED OR TRYING TO CUT CORNERS. IN THESE SITUATIONS WE SHOULD NEVER FEEL GUILTY, BUT, CALMLY AND POLITELY DIRECT CUSTOMERS TO THE RIGHT CHANNELS FOR COMPLAININ G. 【R5】______ IF WORK IS BORING THERE IS A TEMPTATION TO WASTE TIME SURFING THE INTERNET, AND PARTICIPATING IN UNPRODUCTIVE SOCIAL NETWORKIN G. THE SITUATION IS SO COMMONPLACE THAT MANY EMPLOYERS RESORT TO BANNING FACEBOOK ET C. HOWEVER, RATHER THAN SURFING AIMLESSLY, WHY NOT DO SOMETHING PRODUCTIVE? FOR EXAMPLE, DEVELOPING A BLOG, AND FINDING AN ALTERNATIVE INCOME SOURCE TO YOUR CURRENT JO B. DON'T TAKE YOUR WORK HOM E. THE GOOD THING ABOUT A 9 TO 5 JOB IS THAT AT THE END OF THE WORK DAY YOU ARE FRE E. THEREFORE, IT IS IMPORTANT TO MAKE SURE THAT YOU DON'T TAKE ANY WORK HOME WITH YOU. THIS INCLUDES CHECKING WORK E-MAILS OR EVEN THINKING ABOUT YOUR WORK SITUATIO N. IN THE EVENING TRY TO SWITCH OFF; YOU WILL NOT BE ABLE TO SOLVE ANY PROBLEMS AT HOME, JUST LEAVE EVERYTHING UNTIL THE NEXT DAY.

BE DETACHED FROM THE STRESS OF YOUR COMPANY, B. MAINTAIN GOOD RELATIONSHIPS WITH OTHERS. C. DON'T FEEL GUILTY FOR PROBLEMS THAT ARE NOT OF YOUR OWN MAKIN G. D. SPEND 10% OF YOUR TIME DOING SOMETHING PRODUCTIVE FOR YOURSEL

E. TAKE PRIDE IN YOUR WOR K. THERE IS NO SHORTAGE OF INTERNET ARTICLES PROCLAIMING THE END OF THE 9 TO 5 WORKING WEE K. BUT, THE REALITY FOR MANY OF US IS THAT OUR JOB IS HARD WORK, REPETITIVE AND OFTEN NOT PARTICULARLY INTERESTIN G. IF YOU HAVE TO TRUDGE INTO THE OFFICE 9-5, 5 DAYS A WEEK, THESE ARE SOME SUGGESTIONS TO MAKE WORK LESS OF A BURDEN AND MORE ENJOYABL E. 【R1】______ THE PROBLEM WITH AN OFFICE ENVIRONMENT IS THAT YOU HAVE NO CHOICE OF THE PEOPLE YOU WORK WIT

IF YOUR RELATIONSHIPS WITH THESE PEOPLE SOUR, IT CAN MAKE WORK A REAL PAI N. THEREFORE, WORK HARD TO MAINTAIN REASONABLE RELATIONSHIPS WITH YOUR WORK COLLEAGUES. DON'T HARSHLY CRITICIZE OTHERS, EVEN IF THEY DESERVE IT; DON'T TAKE CRITICISM TOO PERSONALLY; AVOID ARGUMENTS WITH LOUD AND OBNOXIOUS PEOPL E. IF YOU FIND IT DIFFICULT TO GET ALONG WITH SOMEONE, FORCE YOURSELF TO REMEMBER SOME POSITIVE QUALITY THAT PERSON HAS—YOU MAY BE SURPRISED AT HOW MUCH THE SITUATION IS IMPROVE D. 【R2】______ EVEN IF YOU DON'T PARTICULARLY LOVE YOUR COMPANY, IT IS STILL ADVISABLE TO TRY AND DO YOUR JOB CONSCIENTIOUSLY. IF YOU TRY TO DO YOUR JOB WELL, YOU WILL GAIN A LASTING SATISFACTION AND IT WILL HELP GIVE A PURPOSE TO WORKIN G. IF YOU FEEL THERE IS NO POINT TO YOUR WORK, YOU WILL HAVE A PERMANENT FEELING OF DISSATISFACTION, AND IT WILL BE IMPOSSIBLE TO ENJOY YOUR TIME AT WOR K. IF YOU DISLIKE THE ETHOS OF YOUR COMPANY, YOU CAN STILL DO A GOOD JOB; JUST FEEL YOU ARE DOING IT FOR YOUR BENEFIT AND NOT THE COMPANY'S. FOR EXAMPLE, A GOOD ATTITUDE WILL DEFINITELY HELP GET A GOOD RECOMMENDATION WHEN YOU ARE LOOKING FOR A NEW JO B. 【R3】______ MANY COMPANIES HAVE AMBITIOUS SALES TARGETS AND PROFIT MARGINS. A CORPORATE PHILOSOPHY SUCH AS THIS CAN EASILY CREATE A PRESSURED WORK ENVIRONMENT FOR THEIR EMPLOYEES. HOWEVER, YOU SHOULD FEEL THAT IT IS NOT YOUR RESPONSIBILITY TO TAKE ON THIS STRESS. WHY SHOULD YOU NEEDLESSLY SUFFER JUST SO THAT THE COMPANY CAN PAY A HIGHER DIVIDEND TO ITS SHAREHOLDERS? DO A GOOD JOB, BUT DON'T FEEL OBLIGED TO SACRIFICE YOUR OWN EQUANIMITY FOR THE EXCESSIVE DEMANDS OF YOUR COMPANY. TAKE YOUR LUNCH BREAK AWAY FROM WOR K. EVERY NOW AND THEN IT IS GOOD TO GET AWAY FROM THE PRESSURED ENVIRONMENT OF WOR K. A CHANGE OF SCENERY HELPS TO PUT THE WORKPLACE INTO PERSPECTIV E. IF YOU SPEND ALL YOUR TIME AT WORK, IT CAN START TO FEEL CLAUSTROPHOBI C. IF YOU CAN SPEND TIME IN A GOOD CAFE OR GARDEN IT CAN HELP TO RECHARGE THE BATTERIES. IT IS ALSO HELPFUL TO BE ON YOUR OWN OR MEET FRIENDS FROM OUTSIDE WOR K. 【R4】______ ONE OF THE MOST DIFFICULT ASPECTS OF WORK IS DEALING WITH CUSTOMER COMPLAINTS. THESE COMPLAINTS ARE OFTEN NOT YOUR FAULT, BUT, IT IS YOU WHO HAVE TO SUFFER. IT IS IMPORTANT TO REMEMBER, IT IS NOT YOUR FAULT THAT YOUR COMPANY IS UNDERSTAFFED OR TRYING TO CUT CORNERS. IN THESE SITUATIONS WE SHOULD NEVER FEEL GUILTY, BUT, CALMLY AND POLITELY DIRECT CUSTOMERS TO THE RIGHT CHANNELS FOR COMPLAININ G. 【R5】______ IF WORK IS BORING THERE IS A TEMPTATION TO WASTE TIME SURFING THE INTERNET, AND PARTICIPATING IN UNPRODUCTIVE SOCIAL NETWORKIN G. THE SITUATION IS SO COMMONPLACE THAT MANY EMPLOYERS RESORT TO BANNING FACEBOOK ET C. HOWEVER, RATHER THAN SURFING AIMLESSLY, WHY NOT DO SOMETHING PRODUCTIVE? FOR EXAMPLE, DEVELOPING A BLOG, AND FINDING AN ALTERNATIVE INCOME SOURCE TO YOUR CURRENT JO B. DON'T TAKE YOUR WORK HOM E. THE GOOD THING ABOUT A 9 TO 5 JOB IS THAT AT THE END OF THE WORK DAY YOU ARE FRE E. THEREFORE, IT IS IMPORTANT TO MAKE SURE THAT YOU DON'T TAKE ANY WORK HOME WITH YOU. THIS INCLUDES CHECKING WORK E-MAILS OR EVEN THINKING ABOUT YOUR WORK SITUATIO N. IN THE EVENING TRY TO SWITCH OFF; YOU WILL NOT BE ABLE TO SOLVE ANY PROBLEMS AT HOME, JUST LEAVE EVERYTHING UNTIL THE NEXT DAY.