Dear Sirs, Thanks for your prompt execution of our order No.432. We regret having to inform you that on checking, we found that the shipment was 200kg short delivered which can be evidenced by the survey report enclosed. As the sales season is coming very soon, please send us the short-shipped goods without delay. At the same time please accept our claim against you for our loss amounting to US$2 000 plus the inspection fee. Thank you in advance for your cooperation. Yours faithfully,