Conversation 1 A It was just before Christmas... B OK. A ... I bought them because they were 1. as ‘wine of the 2. ’, so I thought they must be good. ... ... B So, what did you do? A Well, I took the bottles back to the store and 3. about the wine. ... Conversation 2 A I 4. to Spain recently with my family and I was really 5. with the level of customer service we received. ..., but what they did 6. , they 7. . B Really? A Yes. ... Conversation 3 A Something so 8. happened recently with a 9. that I’d ordered. ... B What happened? A Well, ... The person who 10. was extremely friendly and promised it would be there the next day. B OK. ...