From: Lettore Books Online [order-info@lettorebooks.com] To: Andrea Polokov [apolokov@amail.com] Subject: Order Confirmation Dear Andrea Polokov: This is to inform. you that we are in receipt of your order placed on December 2. Your order confirmation number is YB-145970. Should you have any questions regarding your order, you will be asked to refer to this number. Two of the titles you requested are currently in stock these materials should ship within 1-3 days. However, the video title is on backorder. We expect that it should be available and shipped to you within the next 3 weeks. When your order is shipped, you will receive an e-mail detailing the date and method of shipment as well as the estimated delivery date. For your convenience, you can track the status of your order online by visiting your account link at http://www.lettorebooks.com/acctinfo/login. There you can track shipment status, review estimated delivery dates, cancel unshipped items, and contact customer service 24 hours a day. You can also call our customer service number at 1-800-555-2346. Service representatives are available Monday through Friday from 8:00 a.m. until 5:00 p.m. Thank you once again for shopping with us. Sincerely, Lettore Books Online What does this e-mail confirm?