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【判断题】
服务过程的质量就是服务的职能性质量。( )A.
正确
B.
错误
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举一反三
【简答题】阅读理解。 It is 1965,a 1ittle boy is on the beach (海滩) with his parents. He is four years old. The boy plays near the water. He walks into the water. His parents aren't watching him． The water is over the...
【多选题】人身保险具有的特点包括（ ）
A.
人身保险是一种定额保险
B.
从个体上说，人身保险具有变动性
C.
人身保险的长期性
D.
人身保险的保险利益是以人与人的关系来确定，而不是以人与物或责任的关系来确定
E.
人身保险的风险性
【简答题】It is 1965，a 1ittle boy is on the beach (海滩) with his parents. He is four years old. The boy plays near the water. He walks into the water. His parents aren’t watching him． The water is over the boy’s...
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