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【简答题】
My sister and I grew up in a little village in England. Our father was a struggling lawyer, but I always knew he was special. He never criticized us, but used praise to 1 our best. He’d say, “If you pour water on flowers, they flourish. If you don’t give them water, they die.” I remember 2 a child I said something 3 about somebody, and my father said, “Any time you say something unpleasant 4 somebody, it’s a reflection of you.” He explained that if I looked 5 the best in people, I would get the best in return. From then on I’ve always tried to follow that principle in my life. Dad’s always been very 6 . At 15, I started a magazine. It was taking up a great deal of my time, and the headmaster of my school gave me a 7 : Stay in school or leave to work on my magazine. I decided to leave, and Dad tried to prevent me from my decision, as any good father would. When he realized I had made up my mind, he said, “Richard, when I was 23, my dad persuaded me to go into law. I didn’t like it. I wanted to be a biologist. But I didn’t pursue my dream. And I’ve 8 regretted it. You know what you want. Go fulfill it.” As it 9 , my little publication went on to become Student, a national magazine for young people in the U.K. My wife and I have two children, and I’d like to bring them up in the same way Dad 10 me.
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举一反三
【多选题】电商企业客户投诉原因包括
A.
产品、服务质量
B.
客户本身的使用不当
C.
技术原因
D.
物流原因
【简答题】表达式 len('Hello world!'.ljust(20)) 的值为_________。
【单选题】客户投诉的原因中商品投诉不包括( )。
A.
质量投诉
B.
价格投诉
C.
真伪投诉
D.
色差投诉
【多选题】有效处理客户投诉的要点包括( )。
A.
虚心接受投诉
B.
追究原因
C.
采取适当的应急措施
D.
承担所有责任
【多选题】客户投诉的流程包括客户投诉登记、投诉原因调查、()。
A.
档案信息管理
B.
责任追究
C.
作出处理结果
D.
反馈处理意见
E.
追踪回访
【判断题】表达式len("譬如朝露,去日苦多。")>len("Hello world!")的结果为0。
A.
正确
B.
错误
【单选题】不符合社区康复护理概念的是
A.
寻求先进的康复仪器和设备
B.
主要在家庭进行
C.
依靠残疾者家属
D.
紧密配合康复医师
【单选题】不符合社区康复护理概念的项目是
A.
主要在家庭进行
B.
利用先进的康复仪器和设备
C.
依靠残疾者家属
D.
紧密配合康复医师和康复技师
E.
包括一般的基础护理技术
【简答题】会计工厂有几个岗位?分别是什么岗位?每个岗位是做什么的,请简单描述?
【多选题】客户投诉产生的原因包括( )
A.
产品或服务质量有问题
B.
服务人员态度有问题
C.
服务环境影响消费体验
D.
客户使用不当
E.
客户期望过低
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