Richard Brown, President Document Makers Salem, MA 34588 Dear Mr. Brown: As someone who (141) with your company for over 3 years, we were very disappointed to see the documents you produced for our latest Drivers Co. publicity campaign. As our written agreement stipulated, we expected full color leaflets with explanatory texts, but instead, we found that black and white photos had been included in the prepared leaflets. I think you will agree that a (142) problem exists. We would like you to send out a (143) to provide us with the promised color coverage, or provide us with a refund. Yours truly, Thomas R. Smith, Director (41)