请在资料一栏找到音频4-3-4,收听并完成下面练习 SECTION 4 Questions 31-40 prefix="o" ns="urn:schemas-microsoft-com:office:office" ?xml:namespace> Questions 31-34 Choose the correct letter, A, B or C. Trying to respect success 31 Compared to introducing new business processes, attempts to copy existing processes are A more attractive. B more frequent. C more straightforward. 32 Most research into the repetition of success in business has A been done outside the United States. B produced consistent findings. C related to only a few contexts. 33 What does the speaker say about consulting experts? A Too few managers ever do it. B It can be useful in certain circumstances. C Experts are sometimes unwilling to give advice. 34 An expert’s knowledge about a business system may be incomplete because A some details are difficult for workers to explain. B workers choose not to mention certain details. C details are sometimes altered by workers. Questions 35-40 Complete the notes below. Write ONE WORD ONLY for each answer. Setting up systems based on an existing process Two mistakes Manager tries to: - improve on the original process - create ideal 35 ____________ from the best parts of several processes Cause of problems - information was inaccurate - comparison between the business settings was invalid - disadvantages were overlooked, e.g. effect of changes on 36 ___________ Solution - change 37 _____________ - impose rigorous 38 ____________ - copy originally very closely: physical features of the 39 ___________ the 40 _____________of original employees