听力原文:W: It's cold here. How do you turn on the heating? M: Turn on the heating? The heating is on, madam. But you're fight. It is cold. There's a thermostat here on the wall. I'll turn it up. W: Thank you. There's something wrong with the TV. It doesn't work. M: You have to press this button. W: Ah. M: The light switches are here. This turns on your main light and this turns on the bedside lights. And this is your radio and alarm clock. W: Thank you. M: Will that be all, madam? W: Yes that's fine. Thanks. (12)