Listening and Speaking Listen and Practise Making and Answering Telephone Calls Dialogue 1 1. Listen to the dialogue, and fill in the blanks. Helen: Hello. this is ______________. Caller: Hello, this is Mr. Baker, from ABC Company. I 'd like to speak to Mr. Green, please. Helen: _____________ (pause)I am sorry, he's not in the office at the moment.___________ for Mr. Green? Caller: Yes, could you tell him that won't be able to_______? I 'll have to stay in Shanghai longer than I expected. ___________ to arrange another date for the meeting. Helen: That will be _________. He'll be back in the office __________ and I'll make sure he gets the message. 2. Listen to the dialogue again, and answer the questions you will hear. Write your answers below. (1) _____________________________________ (2) _____________________________________ Dialogue 2 1. Listen to the dialogue, and fill in the blanks. George: Hello, George speaking. Helen: Hello, George. This is Helen _________. George:___________ . How are you? Helen: Fine. And you? George: Not too bad._____________ is that we are having some problems with the electric installation (电气设备) Helen: Really?_______________________? George: To be honest, could you get somebody over to take look at it? Helen: _______________________________ ? George: Well, could you make it this afternoon? Helen: Certainly.____________________? George: There seems to be something wrong with the pressure setting Helen: I see. Anyway, I’m sure ______________________. George: ______________________________ Helen: You’re welcome. _____________________. George: See you. 2. Listen to the dialogue again , and answer the questions you will hear. Write your answers below. ( 1 ) ___________________________________ ( 2 ) ___________________________________ Passage Listen to the passage , and fill in the blanks. You will hear the recording twice. How you answer the telephone can ______ or ______ your company. In the age where the Internet has become ______, the good old telephone is still a favorite when it comes to ______service. People still like speaking to a person rather than sending emails and ______ when they’re going to get an ______. The telephone is quicker and more pleasant to ______ for many clients. Being such an important business ______, the telephone , if used properly , can turn simple ______into long-time business. Telephone answering skills are______ for a company ' s transaction business. The telephone is still the main and primary way of______ of a company with its customers. And the way you answer your company ' s phone will help form your customer ' s first ______ of your business.