Situation 1: John is talking about the business trip arrangement with his secretary Linda. (A: John Smit h B: Linda) A: I'm planning a business trip to Sydney. I'd like you to make the necessary ___ 1 ____ for me. B: Certainly, sir. I'l l get in touch with the ticket _____2_____ immediately. When do you plan to leave? A: I expect to depart for Sydney on an early morning flight on Monday, May 6th. And I want to stay there for three or four days. Please book an open ___3_____f l ig h t f rom Shanghai to Sydney. B: Will you f l y f i rst class as usual, sir? And where shall I make the hotel _____4_______? A: Y es, f irst class. I've been quite satisfied with the hotels I've used for _____5_____ before in Sydney. Please make the same reser v ation for me at those places. Gather all the information together, and please report back to me as soon as possible. B: O K . Situation 2: Linda is booking an airplane ticket for h er boss Mr Smith. (C: a clerk in a ticket agency ) C: Flight reservations. How may I help you? B: I’d like to make a reservation for an open return ticket to Sydney on May 6th morning. Do you have any fights _____6______? C: Let me see. Yes, we have seats available on Flight 789 leaving Shanghai at 9 o'clock.Is that all right? B: Sounds great. C : Would you prefer f i rst class, business or _____7______? B : First class, please. C : What is the name, please? B: John Smith. C: Has Mr Smith got a number where we can ______8_____him, if necess a ry? B: Yes. His office number is 4329988. C: OK. The ticket has been booked for you. B: Thank you. C: You are welcome. Situation 3: Linda is making reservation of a hotel for her boss Mr Smith. (D: a re c eptionist of Hi l ton Hotel) D: Hilton Hotel. May I help you? B: Yes. I ’d like to book a single room for three nights. D: When for, madam? B: From May 6th to May 8th. D: Just a moment, madam. Yes, we have a _____9_____ for that period. B: What's the current daily ____10______? D: It's $ 90 per night. B: All right. Are meals included in it? D: Yes, they are included. B: That sounds good. D: Ok , then what's your name, please? B: Please book t he r o om in the name of John S m ith. J-O-H - N S - M - I-T - H . D: And the contact number, please. B: It's 4329988. D: All right. The room has been booked. B: Thank you very much. D: You're welcome. Goodbye. B: Bye.