Does the company accept or reject the customer’s complaint? _________________________________________________________________________ 2. What is the mistake made by the company? _________________________________________________________________________ 3. What is the reason for the mistake? _________________________________________________________________________ 4. What will the company do to correct its mistake? _________________________________________________________________________ 5. How will the company compensate for the customer’s loss? _________________________________________________________________________ 6. How long does it take for the company to respond to the complaint letter? _________________________________________________________________________